Use the CA SSO Platform Support Matrix available on the CA Support website to verify that both the previous and new versions of the product use the same operating environment. Upgrades are only supported if the operating environments for both versions are the same.
Upgrade the other CA SSO components (such as the Policy Server and Web Agent) in your environment first.
Note: For more information about upgrading the CA SSO components, see the CA SSO documentation.
Gather the information for the installer and run the installation wizard to install and configure the product.
This section contains the following topics:
Upgrade CA SSO Agent for Siebel on Windows
Upgrade CA SSO Agent for Siebel on UNIX
Upgrade and Enable the New Encryption Ticket
Important! Before you start the upgrade process, verify that the services of the web servers are stopped.
Follow these steps:
ca-erp-siebel-<version>-<operating_environmentprocessor_type>.exe
For console-based installation, open a command line window and run the following command
<executable_file_name>.exe -i console
Note: Depending on your configuration, whether the above-mentioned servers are located on the same or on different machines, you must run Installer once, twice or three times.
You are prompted to overwrite the existing file.
After the installation is complete, you are prompted to configure the agent.
Important! Before you start the upgrade process, verify that the services of the web servers are stopped.
Follow these steps:
<executable file name> -i console
You are prompted to overwrite the existing file.
If you are running the installer on the host that has the Siebel server installed, then run the configuration script to configure the agent.
<Siebel_agent_install_folder>/siebel
ca-siebel-config.sh
Before upgrading to the latest release in a production environment, perform the installation in a test environment to make sure the upgrade does not have any adverse consequences.
Follow these steps:
Note: For more information, see the CA SSO documentation.
<Siebel agent installation folder>\Siebel\bin
Note: Manually flushing the cache does not accelerate this process.
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