Troubleshooting › Information to Provide to Technical Support

Information to Provide to Technical Support

If you contact Technical Support, please provide the following information with your initial call. You may then be asked to collect more diagnostic data, depending on the problem type.

• The CA NetMaster Products running in the ReportCenter Control Region. Provide names, versions, and maintenance
• The type of database ReportCenter is using. Provide DBMS, version, and maintenance. For example, DB2 Version 8, DB2 Version 7, CA Datacom/AD Version 10 SP02, CA Datacom/AD Version 10 SP04, CA Datacom/AD r11 SP02.
• Output from the REPTEST command on the Control Region.
• The number of different Data Feed regions sending data to ReportCenter.
• Whether you are a new, existing, or migrating ReportCenter user.