Policy Analysis Reports Fail to Run

Valid on Solaris

Symptom:

I am trying to run a policy analysis report. The report fails with the following message:

Failed to retrieve data from the database.

Solution:

This error is related to one of the following problems:

The CRConfig.xml file is missing Java classes.

Navigate to report_server_home/CommonReporting3/bobje/java.

report_server_home

Specifies the Report Server installation path.
Verify that the Classpath section of the file contains the following classes:
- smjavaagentapi.jar
- smanalyzer.jar
Verify that the JavaBeans section includes the following class:
webadmin-report-ds.jar

The connection between the Report Server and the Policy Server is broken.

Re–register the Report Server.

The report server did not start correctly.

Restart the Report Server.

More information: