Installation Guides › Policy Server Installation Guide › Installing Reports › How to Register the Report Server › Restart the Report Server

Restart the Report Server

To restart the Report Server on Windows

1. Click Start, Programs, BusinessObjects XI 3.1, BusinessObjects Enterprise, Central Configuration Manager.

   The Central Configuration Manager console appears.

2. Stop the Apache Tomcat and Server Intelligence Agent Services.

   The Report Server stops.

3. Start the Apache Tomcat and Server Intelligence Agent Services.

   The Report Server is restarted.

To restart the Report Server on UNIX

1. Log into the system as the non–root user that installed the Report Server.
2. Be sure that at least one of the following environment variables is set to a valid utf8/UTF-8 locale:
   • LC_ALL
   • LANG
   • LC_CTYPE
3. Navigate to report_server_home/CommonReporting3/external/scripts and run the following command:

   ../setupenv.sh
   

   report_server_home

   Specifies the Report Server installation path.

4. Be sure that:
   • The IAM_RPTSRV_HOME variable is set to report_server_home/CommonReporting3.

     report_server_home

     Specifies the Report Server installation path.

   • (Oracle report database only) The LD_LIBRARY_PATH variable is set to $ORACLE_HOME/lib32:$ORACLE_HOME/lib:$ETPKIHOME/lib:$LD_LIBRARY_PATH

     Example: export LD_LIBRARY_PATH=$ORACLE_HOME/lib32:$ORACLE_HOME/lib:$ETPKIHOME/lib:$LD_LIBRARY_PATH

   • The ETPKIHOME variable is set to report_server_home/CommonReporting3.

     report_server_home

     Specifies the Report Server installation path.

5. Navigate to report_server_home/CommonReporting3/bobje and run the following command:

   ./stopservers
   

   report_server_home

   Specifies the Report Server installation path.

6. Run the following command:

   ./tomcatshutdown.sh
   

   The Report Server stops.

7. Run the following command:

   ./startservers
   

8. Run the following command:

   ./tomcatstartup.sh
   

   The Report Server is restarted.