Installation Guides › Implementation Guide › Diagnose Implementation Issues › Work with Support › SOA Agent Crash
SOA Agent Crash
If a SOA Agent has crashed, the following lists the information that helps Support probe for additional details. This information is not required to open a Support ticket, but is information that Support is likely to request. If you provide this information initially, it can reduce the amount of time it takes Support to resolve the issue.
- Gather environment information.
- Describe the problem in as much detail as possible. For example:
- How often the process is crashing.
- The number of times the crash has occurred.
- A description of what was happening on the server when it crashed.
- The steps to reproduce the crash.
- Attach the UNIX core file or Windows dump file. If you are attaching these files, consider the following:
- (UNIX) If possible, provide a packaged core.
- (Windows) Be sure that this file is a full dump file and not mini dumps produced by a program error debugging tool.
- Attach the SOA Agent log and the application server or web server error log.
Note: If you are attaching log files, be sure that the set of files match and that all are from the same time as when the issue occurred.
- Attach a tar or zip of the application server or web server binary directory.
Note: This step does not apply to agents running on an IIS web server.
- For a SOA Agent for Web Servers, attach the SOA Agent trace log and the web server access log.
More information:
Environment Information
Log Files
