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When an Approver sends a request for a consult during an Approval Process, the View Consult Results button is added to the ticket's Advanced function buttons. When you click this button, you open the View Consult Results window in a separate browser window. Click Close to close the window.
You can use this utility to see what the consultation results are. If at the time of the viewing no answers are available, the screen will list this data as follows:
The View Consult Results table has two columns:
The action was taken by the consulting parties.
The number of consultants who responded in this manner.
Over time, as the various users respond to the request for a consultation by approving the request to delete a link or rejecting it, the table shows the various responses.
Click View Consult Results to view the View Consult Results screen in a separate browser window. Click Close to close the browser window.
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