Portal User Guide › CA RCM Properties › tms.escalate.filter

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tms.escalate.filter

Used for filtering the escalate option user list. Comprises three options:

Description

Default escalate filter

Property

tms.escalate.filter

Example

tms.escalate.filter=GFilter=(Organization=$$owner.Organization$$)

Description

Ticket type filter

Property

tms.escalate filter.TicketType.SAGE.ChangeApprovalParentTicket

Example

tms.escalate.filter.TicketType.SAGE.ChangeApprovalParentTicket=GFilter=(Organization= cookingdept)

Description

Ticket name filter

Property

tms.escalate.filter.LinkUser-Role

Example

tms.escalate.filter.LinkUser-Role=GFilter=(Email=ssimhi@eurekify.com)