|
|
|
The Inbox your tickets in table format. The Inbox menu provides the following predefined filtered views:
Presents tickets whose state is Open, New or Done.
Presents new tickets.
Presents the tickets whose end date has already passed.
Presents the current user's Approver tickets. This is most relevant to Administrators who can view their own tickets, and the Approver tickets associated with campaigns they own.
Presents Campaign tickets.
Presents tickets that were sent to be archived.
The columns of the inbox are customizable.
The inbox shows your own tickets and tickets that were generated by you, even though they have a different owner. Tickets are grouped in tree structures based on the certification campaign or administrative process to which they are related.
Administrators see their own tickets, and also tickets assigned to their team(s)and tickets of campaigns they created.Administrators can use the following option to control their Inbox display:
Specifies whether the Inbox shows all tickets relevant to an administrator, or just the tickets relating to their own tasks, as for a normal user. These options function as a toggling pair in the Inbox screen.
| Copyright © 2010 CA. All rights reserved. | Email CA Technologies about this topic |