Ticket State

The following lists the various possible ticket states:

New: Indicates a new ticket that hasn't yet been opened by the user.
Open: Indicates that the ticket has been opened.
Hidden: Indicates a ticket that is not visible to its assigned user.
Done: Indicates that the action referred to by the ticket has been completed.
Archived: Indicates that the ticket has been archived.
Canceled: Indicates that the ticket was canceled.