Portal User Guide › Using Administration Functions › System Checkup

System Checkup

System checkup is an administrative tool that allows you to examine whether certain processes are working correctly. At this time, you can only check whether the CA RCM Portal's SMTP process is working correctly.

SMTP Checkup allows you to check two email systems:

TMS

The Ticket Management System's email connections

APP

General CA RCM Portal email connections.

To perform an SMTP checkup

1. On the Administration menu click System Checkup.

   A list of System Checkup options appears.

2. Click SMTP Checkup.
3. The Checkup Options screen opens.
4. To check the TMS email system: Enter an email address in the Send Mail TMS box.
5. To check the App email system: Enter an email address in the Send Mail App.
6. Click Send.

   The Executing bar appears.

7. Check the email box to see if the email arrived. If an email does not arrive, this indicates a problem that needs to be corrected.