Portal User Guide › Role Definition Tickets › Add New Role Ticket Tree › Select Accountable Ticket (Add New Role)

Select Accountable Ticket (Add New Role)

One of the advantages of the CA RCM is its ability to take advantage of RACI presentation techniques. When a request for a new role is generated, the first thing that the CA RCM Portal does is to generate a Task ticket that aids the Self-Service manager in swiftly setting the new role's Accountable (Approver).

The Select Accountable Task ticket follows standard CA RCM Portal ticket guidelines.

In this section you will find information specific to the Select Accountable Task ticket.

<Ticket Title>

Task

Title

Select Accountable to Role [Role Name]. For example: Select Accountable to Role [Corporate Security]

Description

Instructions: To continue please choose an accountable user to Corporate Security role [GENTKT039]

The More Details>>/<<Less Details option provides far more information than in other parent tickets. In this case you can see here a full list of the ID numbers for all the users that you (or the Self-Service manager) requested to enroll in this role.

This section covers the following topics:

• Select Accountable (Function)
• Select Accountable Ticket General Functions
• Select Accountable Ticket Advanced Functions
• View Violations

More information:

Select Accountable (Function)

Select Accountable Ticket General Functions

Select Accountable Ticket Advanced Functions

View Violations