Portal User Guide › Using Administration Functions › RACI Operations

RACI Operations

The RACI model is a tool that can be used for identifying roles and responsibilities during an organizational audit, thereby making the audit process easier and smoother. The model describes what should be done by whom during audits and when corporate changes take place.

RACI is an abbreviation for:

R = Responsible, who owns the problem/project.

A = Accountable, to whom R is accountable, who must sign off (Approver) on work before it is accepted.

C = Consulted, who is to be consulted, who has information and/or the capability necessary to aid in completing the work.

I = Informed, who must be notified of results (but does not need to be consulted).

The CA RCM Portal uses RACI for various purposes. Its main use is for the purpose of identifying entity managers (Approvers). It is important that every model-configuration that you wish to audit be run through the RACI generator so that the Approvers will be listed correctly.

The RACI utility takes the data in the fields you identified when you defined the Universe as manager fields and tags them as the system's Accountables. The user manager data is taken from the configuration file's user database (*.udb). While any user can be accountable for multiple entities, each entity has only a single person accountable for it.

Note: Run the RACI utility before running a campaign, otherwise the system won't have users identified as entity Accountables, and won't be able to send the Approver tickets to the correct entity managers. If you didn't run RACI, you will either receive an error message, or all the entities will be listed with the campaign-owner for approval.