Import and Export Tickets

When an import or export operation fails, the CA RCM portal generates an Error Ticket.

The Error ticket provides the following functionality:

Close: Closes the ticket.
Save: Saves any changes made to the ticket.
Delegate: Transfers the ticket to another manager.
Escalate: Transfers the ticket to another manager.
Acknowledge: Disabled until the process is completed. Click this button to complete and archive the ticket.
Handle: Verifies that if multiple users received this error ticket, only one will handle it. After one user clicks this button, the functional buttons for this ticket will be disabled in the other users' ticket.
Terminate job: Manually terminates the currently running job.
(CA Identity Manager Export only) Fix: Fixes the job and continues with the export.
Clean up: Cleans up the temp files prior to terminating the job.