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Provision for Setting Miscellaneous Configurations

You can use the Miscellaneous Configurations page to configure case management parameters, rule parameters, and any channel-specific parameters. These configurations are expected to be one-time, but can be edited and will be effective after Cache Refresh is performed.

Some of the parameters are configurable at the global level under the Services and Server Configurations tab, while others are configurable at the organization level. By default, each parameter for the organization uses the global-level configuration, but each organization can override any or all such configurations.