CA RiskMinder Release Notes › New Features › Enhancements to Case Management › Separation of Case Management Queuing Server Cache Refresh and Queue Rebuild

Separation of Case Management Queuing Server Cache Refresh and Queue Rebuild

In previous releases, every time you performed a cache refresh operation for Case Management Queuing Server, the Case Management queue was also rebuilt. From this release, because of the introduction of the Integrated Cache Refresh feature, the two operations (Server cache refresh and Queue Rebuild) have been decoupled.

Now, you need to refresh the Case Management Queuing Server cache only if:

• The administrator created a new queue.
• The list of administrators associated with one or more queues has changed.

On the other hand, Queue Rebuild (automated or issued by Queue manager) is required when:

• One or more of the queue definitions have changed or a new queue is defined.

Note: The administrators will still need to do both cache refresh as well as queue rebuild, if they want to redistribute cases according to the new set of queues or their definitions.