CA ArcotID PKI Client Reference Guide › ArcotID PKI As a Software Smartcard: End User Experience › Working With Arcot Offline Tool › Forgot Your Password

Forgot Your Password

If the users forget their offline password, then they can set a new offline password by using the Arcot Offline Tool.

Users need to perform the following steps to reset their offline password:

1. Right-click the Arcot Offline Tool available in the system tray.
2. Select the Forgot Your Password? option.

   The Forgot Your Password dialog appears.

3. Enter the following information in this dialog:
   • Online Password: ArcotID PKI password.
   • New Offline Password: The password that is used for offline access.
   • Confirm Offline Password: Re-enter the new offline password. This value must be same as that entered in the Confirm Offline Password field.
4. Click OK to reset the offline password.

   If the password reset was successful, then "Offline password registration was successful" message appears.

   Note: If the user enters a wrong online password in Step 3, then an appropriate error message appears. In this case, the user must repeat Step 1 to Step 4.

5. Click OK to continue.