CA RiskMinder Administration Guide › Working with Custom Roles › Understanding Custom Roles › Pre-Defined Custom Roles

Pre-Defined Custom Roles

In addition to the custom roles that you can create, RiskMinder has three pre-defined custom roles that are required for Case Management. These roles include:

• QM: The Queue Manager role has the required privileges to supervise cases. This role is derived from the default Organization Administrator role.
• CSR: The Customer Support Representative role has the required privileges to work on cases and handle end-user calls.This role is derived from the default User Administrator role.
• FA: The Fraud Analyst role has the required privileges to analyze cases to find hidden trends and patterns. This role is also derived from the default User Administrator role.

See "Managing Cases" for detailed information on Case Management and the Queue Manager, Customer Support Representative, and Fraud Analyst roles.

You can see these out-of-the-box custom roles on the Update Custom Role page.