Generating Case Management Reports

CA RiskMinder Administration Guide › Managing Cases › Generating Case Management Reports

Generating Case Management Reports

The Case Management module supports the reports explained in the following table.

Report	Description	Case Roles Who Can Generate the Report
Case Activity Report	Displays the cumulative count of all cases that were opened, closed, or were acted upon (any other activity that was performed on cases) in a specified period of time. Note: This report is sorted by the Queues to which the individual cases belong, and by the CSR who worked on the cases.	Global Administrators Organization Administrators Queue Managers
Average Case Life Report	Displays the statistics related to how long an average case lives in the system. In other words, it summarizes how much activity a case worker expends on a typical case. This report also displays how many cases were closed automatically because they timed out.	Global Administrators Organization Administrators Queue Manager

Report

Description

Case Roles Who Can Generate the Report

Displays the cumulative count of all cases that were opened, closed, or were acted upon (any other activity that was performed on cases) in a specified period of time.

Note: This report is sorted by the Queues to which the individual cases belong, and by the CSR who worked on the cases.

Global Administrators
Organization Administrators
Queue Managers

Average Case Life Report

Displays the statistics related to how long an average case lives in the system. In other words, it summarizes how much activity a case worker expends on a typical case.

This report also displays how many cases were closed automatically because they timed out.

Global Administrators
Organization Administrators
Queue Manager

The following subsections explain the fields in these reports and walk you through the steps to generate these reports.