CA RiskMinder Administration Guide › Managing Cases › Managing the Case Queue › Viewing the Status of the Queue

Viewing the Status of the Queue

On the Queue Status page, you can view the latest statistics related to the DEFAULT Queue. The statistics you can view are:

• Total Open Cases
• Total Diarized Cases
• In-Progress Cases
• Total Cases
• Number of Administrators Assigned

It also shows the details of the Cases Handled in Last 8 Hours.

To view the Queue Status:

1. Log in to Administration Console with the necessary privileges to manage Queues.
2. Activate the Case Management tab.
3. Under the Queue Management section, click the View Queue Status link to display the Queue Status page.
4. From the Select Organization list, select the Organization whose Queue Status you want to view.

   The page with the updated Queue details appears.

Note: Diarized cases (not in queue) appear separately along with Inbound Cases (In-Progress).