CA RiskMinder Administration Guide › Managing Cases › Case Roles › Fraud Analysts

Fraud Analysts

Fraud Analysts (FAs) research and analyze fraud patterns in transactions to define anti-fraud strategies. They analyze the trends in transactions by using the truth data collected by other CSRs and the available filters, such as:

• Transactions by the same user in the given time period.
• Transactions from the same user device in the given time period.
• Transactions from the same IP address in the given time period.

Based on their analyses, FAs can then advise the system administrators on fine-tuning RiskMinder. In addition, if they suspect a transaction to be suspicious, they can raise a request for CSRs to call the end user and find more details related to the suspect transactions, even if the system had not suspected those transactions previously.

The following list describes the main functions performed by Fraud Analysts:

• They can log in and view the list of transactions in real time.
• They can set a combination of filter conditions to view transactions for all users over a period of time for those matching specific risk status values.
• As part of the investigation, the FA can also search for similar transactions. They can define the filter to detect similarity based on:
  • Transactions by the same user in the given time period.
  • Transactions from the same user device in the given time period.
  • Transactions from the same IP address in the given time period.
• If the transaction set is large, they can also export the data offline and then analyze it.
• If they locate suspicious patterns, they can raise alerts on those transactions for further investigation by the CSRs. The "alerted" transactions are automatically added to the case for the user in question.

Note: Fraud Analysts cannot update any cases.