CA RiskMinder Administration Guide › Managing Cases › Rebuilding a Queue

Rebuilding a Queue

The Case Management Queuing Server rebuilds the Queues at pre-configured intervals. The default value is 1800 seconds. The GA can change this value at the global level for all organizations by configuring the Frequency of Automatic Queue Rebuild Schedule (in Seconds) parameter in the Miscellaneous Configurations page.

There may be a need to rebuild a Queue before the automatic rebuild time in the following cases:

• A new Queue is defined.
• One or more Queue definitions have changed.
• When a Queue has been enabled, disabled, or deleted.

In such cases, the Queue Manager can rebuild the queue using the Rebuild Queues page.

To rebuild a Queue:

1. Log in as a GA, an OA, or a QM.
2. Activate the Case Management tab.
3. Under the Queue Management section, click the Rebuild Queues link to display the Rebuild Queues page.
4. Do one of the following:
   • Select All Organizations if you want the QM to rebuild the queues for all organizations in their purview.

     or

   • Select the required organizations from the Available Organizations list and click the > button to add these organization to the Selected Organizations list.

     The Available Organizations list displays all the organizations that are available in the scope of the logged in administrator. The Selected Organizations displays the list of organizations that you have selected for the administrator to manage.

5. Click Rebuild to rebuild the Queue for the selected organizations.