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Deactivating Users

To prevent a user from logging in to the system for security reasons, you can deactivate their access instead of deleting it. If you deactivate the user, then they are locked out of the system, and cannot log in unless they are activated again.

Permissions Required

To be able to deactivate users, ensure that you have the appropriate permissions and scope to do so. MA can deactivate any user, while GAs can deactivate all users (including other GAs) within their scope. The OAs and UAs can deactivate all users in their purview.

Deactivating Users

To deactivate users:

  1. Ensure that you are logged in with the required permissions and scope to deactivate users.
  2. Activate the Users and Administrators tab.
  3. Under the Manage Users and Administrators section, click the Search Users and Administrators link to display the Search Users and Administrators page.
  4. Enter the partial or complete information of the user who you want to deactivate and click Search.

    You can also click the Advanced Search link to search for users based on their status (active or inactive) or their roles (GA, OA, or UA).

    The Search Results page appears with all the matches for the specified criteria.

  5. Select one or more users who you want to deactivate.
  6. Click Deactivate to deactivate the selected user.