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Activating Administrators

You may need to activate a deactivated administrator. For example, you may deactivate an administrator in case the administrator is on long vacation. This helps prevent unauthorized access to that administrator’s login.

You cannot search directly for deactivated administrators by specifying the search criteria and clicking the Search button on the Search Users and Administrators page. Perform an Advanced Search for such users, and use the Inactive option in the Current Users section to search.

Permissions Required

To be able to activate administrators, ensure that you have the appropriate permissions and scope to do so. The MA can activate any administrators, while GAs can activate all administrators (including other GAs), except MA, in their scope. The OAs can activate all other OAs and UAs in their purview, while UAs can only activate their peers within their scope.

Activating Administrators

To activate a deactivated administrator:

  1. Ensure that you are logged in with the required permissions to enable administrators.
  2. Activate the Users and Administrators tab.
  3. Under the Manage Users and Administrators section, click the Search Users and Administrators link to display the Search Users and Administrators page.
  4. Click the Advanced Search link to search for users based on their status (active or inactive).

    The Advanced Search page appears.

  5. Enter the partial or complete information of the administrator in User Details section.
  6. In the User Status section, for Current Users, select the Inactive and Initial options to search for all inactive or initial administrators.
  7. Click Search to display the list of all administrators matching the search criteria.
  8. Select the administrators who you want to activate.
  9. Click Activate to activate the administrators.