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Deactivating Administrators

To prevent an administrator from logging in to the system for security reasons, you can deactivate them instead of deleting it. If you deactivate an administrator permanently, the administrator is locked out, and cannot log in unless you manually activate the administrator.

Permissions Required

To be able to deactivate administrators, ensure that you have the appropriate permissions and scope to do so. The MA can deactivate any administrators, while GAs can deactivate all administrators (including other GAs), except MA, in their scope. The OAs can deactivate all other OAs and UAs in their purview, while UAs can only deactivate their peers within their scope.

Deactivating Administrators Permanently

To deactivate administrators permanently:

  1. Ensure that you are logged in with the required permissions to deactivate administrators.
  2. Activate the Users and Administrators tab.
  3. Under the Manage Users and Administrators section, click the Search Users and Administrators link to display the Search Users and Administrators page.
  4. Enter the partial or complete information of the administrator whom you want to deactivate and click Search.

    You can also click the Advanced Search link to search for users based on their status (active or inactive) or their roles (GA, OA, or UA).

    The Search Results page appears, with all the matches for the specified criteria.

  5. Select one or more administrators who you want to deactivate.
  6. Click Deactivate to deactivate the selected administrators.