Policy Configuration

Create

If you choose to create a new policy, then:

• Select the Create option.
• Specify the Configuration Name of the new policy in the field that appears.

Update

If you choose to update an existing policy, then select the policy that you want to update from the Select Configuration list that appears.

Copy Configuration

Enable this option if you want to create the policy by copying the configurations from an existing policy.

Note: You can also copy from configurations that belong to other organizations that you have scope on.

Available Configurations

Select the policy from which the configurations will be copied.

Number of Questions to Challenge

Set the number of questions that users will be prompted to answer during authentication.

Number of Correct Answers Required

Specify the number of correct answers that users must provide to authenticate successfully.

For example, if you set 3 here and set 5 in the Number of Questions to Challenge field, then users must answer at least three questions correctly out of the five they will be prompted to answer.

Enable Caller Verification

If you enable this option, then during authentication the answers are collected and verified by a Customer Support Representative (CSR) or a similar facility, and the verification result is sent to the AuthMinder Server.

Lockout Credential After

Specify the number of failed attempts after which the user credential will be locked.

Check User Status Before Authentication

Select this option if you want to verify whether the user status is active, before authenticating them.

Advanced Configurations

Issue Warning

Specify the number of days before the warning is sent to the calling application about the user’s impending credential expiration.

Allow Successful Authentication

Specify the number of days for which the users can use an expired credential to successfully log in.

Enable Automatic Credential Unlock

Select this option if you want the locked credential to be automatically unlocked after the time you specify in the following field.

This field is valid only if you specify the corresponding value in the Lockout Credential After field.

Unlock After

Specify the number of hours after which a locked credential can be used again for authentication.

Question Selection Mode

Specify how the questions are selected for the challenge. The supported values are:

• Random - The questions are selected randomly from the configured set.
• Alternate - A new set of questions is selected from the configured set, which means the questions that were asked in the last authentication prompt are skipped.

Change Question Set

Specify when the AuthMinder Server must select a new set of questions to challenge. The supported options are:

• Only on Successful Authentication - A new set of questions that are based on the Question Selection Mode is selected after the user authenticates successfully.
• For Every Attempt - A new set of questions that are based on the Question Selection Mode is selected after every authentication attempt, irrespective of the authentication result.

Challenge Validity (in Seconds)

Specify the duration for which the QnA challenge has to be valid.

Multiple Credential Options

Usage Type for Verification

If you want the users to authenticate with the particular QnA credential, then enter the name of its usage type in this field.

If you do not specify the usage type, then the usage type mentioned in the default QnA authentication policy is used.