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Simplified Communication Fails After Changing the Orchestrator URL

You can change the URL of the Domain Orchestrator during a reinstall or you can make a port change to the existing URL through an OasisConfig.properties file change.

Symptom:

Agents that use simplified communication stop communicating with an Orchestrator after that Orchestrator URL is changed, including a change in port number.

Note: Simplified communication is configured by clearing the “Use deprecated communication” check box in the agent properties.

Solution:

Reinstall all agents that are associated with touchpoints in the environment with the affected Orchestrator.