Prerequisites for Configuring NTLM Authentication

Do the following before your configure NTLM authentication:

Verify that CA EEM is installed on a server with a Microsoft Windows operating system.
Verify that CA EEM uses Microsoft Active Directory as the external user store.
Verify that CA EEM is not configured for Multiple Active Directories or for an Active Directory forest.
Verify that users browse to CA Process Automation from a Windows computer.
Verify that the CA EEM Server and the computer from which users browse to CA Process Automation are part of the same network domain. If the computers are part of nested domains, ensure that the CA EEM Server and the computer where the application is launched belong to domains that have a trust relationship established.
Verify that the domain users are added to the User Groups on the computer where the application is being launched.