How Targets of an Operator are Processed › Use Case: Track Recovered Processes through Logs

Use Case: Track Recovered Processes through Logs

The following scenario is an alternative to opening many processes to identify the ones that were automatically recovered. In this scenario, you examine the log files.

Assumptions:

• An agent is mapped to two touchpoints.
• Over 1000 processes are running concurrently.
• Operators Auto Recovery is configured for the touchpoints.

Scenario:

1. The agent suddenly becomes inactive.
2. While the agent is inactive, 300 of the 1000 processes try to run operators on the touchpoints.
3. The 300 processes go into BLOCKED state.
4. The agent becomes active.
5. Operators recovery, which is initiated automatically, recovers the 300 processes.
6. Later you notice that 1000 processes finished running. You open one of them to examine its logs and learn that it was automatically recovered.
7. Complete one of the following actions to find out which of the 1000 processes that finished running finished after being recovered:
   • Open each of the 1000 processes to determine which were automatically recovered.
   • Examine the log file.

   Note: The next topic describes the preferred alternative, examining the log file.