The Add Touchpoint menu option is available from the right-click menu when you lock an environment. The Add Touchpoint option opens the Add Touchpoint: environment dialog. This dialog lets you associate the touchpoint with one or more agents or with an Orchestrator. When an operator targets a touchpoint, the operator typically runs on an agent (based on its priority or load balancing) associated with the touchpoint. If the touchpoint is associated with an Orchestrator, the operator runs on that Orchestrator.
The Add Touchpoint: environment dialog contains one field, a drop-down list from which you can select Agent, Orchestrator, or All, and a Filter drop-down list. The field description follows:
Defines the name for the touchpoint.
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