Previous Topic: Audit User ActionsNext Topic: View the Audit Trail for an Environment


View the Audit Trail for the Domain

Administrators can view the Domain audit trail.

The Domain audit trail monitors the following actions:

The following example shows the audit trail for assigning a touchpoint to an agent. Two of the columns are hidden.

This graphic shows an audit trail was recorded for associating a new agent with a touchpoint.

Follow these steps:

  1. Select the Configuration tab.
  2. On the Configuration Browser palette, select the Domain node.
  3. In the Contents pane, click the Audit trails tab.

    The Audit Trails tab displays the following information for all records:

  4. (Optional) To sort the audit trails by a specific column, select Sort Ascending or Sort Descending from the target column drop-down list.

    For example, to audit a specific user, select a sort option from the Username column drop-down list, and then scroll to the appropriate record.

  5. (Optional) To change the number of records that the product displays on a page, select a value from the Rows On Each Page drop-down list.
  6. Examine the records in the audit trail.

    If the audit records comprise multiple pages, use the toolbar navigation buttons to display the first page, previous page, next page, or last page.