Administer Touchpoints › Add One or More Agents to an Existing Touchpoint

Add One or More Agents to an Existing Touchpoint

You can add one or more agents to an existing touchpoint. We recommend that you add more than one agent to each touchpoint that you associate with your production environment. If one agent is unavailable, an operator that targets the touchpoint can run on another associated agent.

Follow these steps:

1. Click the Configuration tab.
2. Expand the Domain node in the Configuration Browser palette, select an environment, and then click Lock.
3. If a touchpoint does not exist, create one:
   1. Expand the Agents node.
   2. Identify an agent that runs in the locked environment. Right-click the agent, select Configure Touchpoint At, and then select the locked environment.

      The Add Agent Touchpoint dialog appears.

   3. Enter the name of the respective touchpoint and click OK.
4. To add one or more agents to an existing touchpoint:
   1. Expand All Touchpoints for the selected environment, select the target touchpoint, and then click Add.
   2. Select one or more active agents that run in the locked environment, and then click Add. (The active agents are displayed in green.)

      The new agents to be associated with the selected touchpoint appears on the list in the Agents tab.

   3. Click Save.

      The selected touchpoint is now associated with the additional agents.

5. Right-click the locked environment, and then select Unlock.
6. Click Yes to the prompt to save changes.

Note: If you associated multiple agents with the touchpoint in the target environment, configure how operators select the target agent.

More information:

Configure How Operators Select the Target Agent