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Known Issues › CA EEM Release 8.4-to-12.0 Server Upgrade Issue

CA EEM Release 8.4-to-12.0 Server Upgrade Issue

If the CA EEM instance used by a CA Process Automation instance to be upgraded has been upgraded from CA EEM Release 08.4.00 to Version 12.0.00, you can experience installer errors during the CA Process Automation application upgrade.

To avoid the error, upgrade CA EEM directly to Release 12.5 or Release 12.51.

If the upgrade was to CA EEM Release 12.0, follow these steps before upgrading CA Process Automation:

  1. Browse to CA EEM and log into the CA Process Automation application with the CA EEM administrator credentials. By default, the user name is EiamAdmin.
  2. Click the Manage Access Policies tab and then click Scoping Policies, the last item in policy list.
  3. Click on the first link (DelegatedPolicyAccess).
  4. Click Save.
  5. Launch the CA Process Automation installer and proceed with the CA Process Automation upgrade.
  6. When you reach the CA EEM Security Settings page, click the Register button and follow the prompts to upgrade the CA EEM application.

    A confirmation message informs you that the application upgrade is successful.