Known Issues › Unable to Launch CA Process Automation using the Apache URL in Internet Explorer and Firefox

Unable to Launch CA Process Automation using the Apache URL in Internet Explorer and Firefox

Symptom:

You cannot launch CA Process Automation using the Apache URL in Internet Explorer and Firefox after enabling NTLM authentication in a cluster environment. This issue is specific to Internet Explorer and occurs when the load balancer is used in secure mode. The CA Process Automation UI appears blank once you log in.

Solution:

Comment the following lines in httpd-ssl.conf. httpd-ssl.conf can be found under ApacheInstallDir\conf\extra\httpd-ssl.conf (for example, C:\Program Files (x86)\Apache Software Foundation\Apache2.2\conf\extra\ httpd-ssl.conf).

#BrowserMatch ".*MSIE.*" \ 
# nokeepalive ssl-unclean-shutdown \ 
# downgrade-1.0 force-response-1.0

CA Process Automation successfully launches.