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Known Issues › Google Chrome Fails First Attempt to Log Out Users Logged in Using NTLM

Google Chrome Fails First Attempt to Log Out Users Logged in Using NTLM

When CA EEM is configured to use Microsoft Active Directory as the external directory and to use NTLM authentication, you can browse to CA Process Automation with the Google Chrome browser and bypass the Login dialog. When you click the Log Out link, your UI refreshes but logout does not occur. When you click the Log Out link a second time, a Login UI requesting credentials opens.

You should be able to log out of CA Process Automation on your first attempt. This behavior is specific to the Google Chrome browser and is not a CA Process Automation issue.