Troubleshooting › Troubleshooting: A Metric Family is Not Supported

Troubleshooting: A Metric Family is Not Supported

Symptom:

I created a monitoring profile to poll metric families on a collection of devices. However, in the Polled Metric Families table, one of those metric families has a status of 'Unsupported.'

Solution:

To correct the problem, follow these steps:

1. Verify that the polled device responds to SNMP queries.
2. Navigate to the unsupported metric family by clicking it.
3. Verify that a vendor certification supports the metric family. If no vendor certification is defined, create a custom vendor certification.
4. Verify that all key vendor certification attributes are supported on the device. If all key vendor certificate attributes are supported, navigate back to the device, select the metric family for which you added a custom vendor certification, and click Update Metric Family.

   Your device configuration is updated.