Troubleshooting › Troubleshooting: Polling Has Stopped on Discovered Metric Family

Troubleshooting: Polling Has Stopped on Discovered Metric Family

Symptom:

I select a device from the Monitored Devices page and see that a metric family that the device supports has stopped polling. I did not intend for polling to stop for that metric family.

Solution:

Follow this process to determine why polling has stopped and perform the appropriate steps to address the cause:

1. Verify that a monitoring profile is defined and is set to poll the desired metric family.

   If this requirement is not already met, create or edit a monitoring profile with the desired metric family defined in it.

2. Verify that the device is associated with the device collection.

   If the device is not associated with the device collection, add the device to the device collection.

   Note: For information about adding a device to a device collection, see the CA Performance Center Administrator Guide.

3. Verify that the monitoring profile is associated with the device collection and the device.

   If the monitoring profile is not associated, create the relationship between the monitoring profile and the device collection.

After you complete one of these actions to restart polling, select the device on the Monitored Devices page to verify:

• The status of the metric family on the Polled Metric Families tab has changed.
• The status in the Interface Components table has changed to Active.

Polling resumes automatically on existing devices.

New devices can be discovered using one of the following methods:

• Select the polled metric family on the Monitored Devices page, and click Update Metric Family.
• Set the Change Detection rate in the monitoring profile for that metric family, with Automatic Discovery set to True.