The Top Groups Volume view compares the call volume of the groups of Locations with the highest usage during the selected timeframe. The view provides a list of the top talkers at a particular point in time. All calls, including audio-only, video-only, and audio and video, are considered when compiling the list of top call volumes.
The Volume bar chart shows a comparison of call volumes among the groups of Locations with the highest volumes. Each bar represents a relative activity level so that you can easily compare call volumes among busy Locations.
The names in the Group column are links to the Top Volume report in the CA Unified Communications Monitor interface. You can see the volume statistics of individual group members in the context views included in this report.
By default, the Volume bar is calculated using the number of calls placed by Locations in the indicated groups. You can select Call Minutes as the charted unit instead. Click the blue arrow to the left of the view name, and select Edit. In the dialog that opens, select Call Minutes from the “Calculate using” list.
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