Reporting › CA Unified Communications Monitor Views in CA Performance Center › Performance Overview Dashboard › Performance By Group

Performance By Group

The Performance by Group view is available only when custom groups are defined in CA Performance Center. You can drill down into individual group members and their data by clicking a group name.

The view rates call performance in the incoming direction to gauge the listening quality for VoIP and video users in that group. Groups are sorted by worst call performance.

Click a Location link to see ratings for performance metrics and for the components participating in calls to the Locations in this view.

Important: The Performance by Group view displays calls between Locations in the selected group. The view also identifies all associated call servers, including calls servers that are not explicitly part of the group definition. For example:

• A user has permission to view Location1, Location2, CallServer1, and CallServer2.
• GroupA contains Location1, Location2, and CallServer1.
• When viewing calls for GroupA, the user sees all calls between Location1 and Location2 including calls to CallServer2. Although CallServer2 is not explicitly part of GroupA, the user can see all calls for the Locations in the permission set.

In general, the Performance by Group view respects the permissions for Locations, but not the permissions for call servers.

More information

Performance by Group Settings