Setting Up CA Performance Center › About Business Hours › Create Business-Hour Definitions

Create Business-Hour Definitions

Create business-hour definitions that you can then associate with site groups. Each definition includes both times of day and days of the week. Select the hours and days that reflect periods of increased commercial activity. We recommend creating these definitions for every distinct location in your enterprise.

Follow these steps:

1. Log in as a user with the required administrative role rights.
2. Select Admin, Custom Settings, and click Business Hours.

   The Manage Business Hours Definitions page opens.

3. Click New.

   The Add Business Hour dialog opens.

4. Supply a name for the business-hour definition.
5. (Optional) Supply a description of this definition.

   Note: The name appears in the list to identify this definition when you associate business hours with site groups. The description only appears in the list of definitions on the Manage Business Hours Definitions page.

6. Select the check boxes next to the days of the week that you want to include in this definition.

   For example, select Mon, Tue, Wed, Thu, and Fri to create a definition that spans a typical work week in the United States.

   Note: Assigning multiple business-hour definitions to a single site is not supported. Similarly, selecting a start time and end time that span more than 24 hours is not supported.

7. Use the first dropdown on the left to select the start time for these business hours.

   Use the second dropdown to select the end time. Half-hour increments are not supported.

   Business hours have no effect until they are associated with site groups.

8. (Optional) Associate business hours with site groups from the same dialog if you have already created site groups:
   1. Click Select Site Groups to Associate.

      The Select Site Groups to Associate dialog opens.

   2. Select a site group in the Available Sites list.
   3. Click the right arrow button to move the group to the Selected Sites list.

   Note: You can also associate business hours and time zones with site groups when you create site groups.

9. Click OK.

   You return to the Add Business Hours dialog.

10. Click Save.

    The business-hour definition appears in the list.

More information:

About Business Hours

Edit and Associate Business Hours