Using CA Remote Engineer

Logs and Troubleshooting › Using CA Remote Engineer

Using CA Remote Engineer

The CA Remote Engineer (CARE) tool gathers data that a CA Support Engineer can use to help you troubleshoot a problem. CARE contains configuration files in its scripts directory for every product that CARE supports

CARE is installed when you install CA Infrastructure Management components:

Component	Installation Directory
CA Performance Center	/opt/CA/PerformanceCenter/RemoteEngineer
Data Aggregator	/opt/IMDataAggregator/RemoteEngineer
Data Collector	/opt/IMDataCollector/RemoteEngineer
Data Repository	The Data Repository installer extracts CARE to the /opt/CA/IMDataRepository_vertica7 directory. Run dr_install.sh to copy CARE to each node in the cluster in the /opt/CA/RemoteEngineer directory.

When prompted by a CA Support Engineer, take the following steps to run CARE to collect troubleshooting data.

Follow these steps:

At a command prompt, navigate to your installation directory:
```
cd install dir
```
Enter the following command:
```
./re.sh
```
When prompted, enter one of the following, depending on where you are running CARE:
- CAPC
- IMDataAggregator
- IMDataCollector
- IMDataRepository
When asked whether you want to FTP the CARE files to CA Support, provide one of the following responses:
- y The CARE files are sent to CA Support.
- n The CARE files are saved in a ZIP file that you can manually deliver to CA Support.