Introduction › Managed Service Providers and CA Performance Center

Managed Service Providers and CA Performance Center

CA Performance Center supports monitoring in managed-service and other hosted environments. The multi-tenancy feature lets you create multiple customers and monitor their environments separately.

A tenant represents a customer environment that a managed service provider administers. Each tenant environment is independent and effectively functions as a separate instance of CA Performance Center. Each instance can contain multiple users and roles that are not shared among tenants.

At every level, the distinction between two of these customers (tenants) is complete. The users assigned to a tenant cannot see data from other tenants. Any users within the tenant who have administrative privileges can only view and modify configuration within that same tenant.

Although settings and data are not shared among tenants, they can be viewed by the main product administrator. The global administrator administers product settings for all tenants. This user account, also called the "Default Tenant administrator" because of its association with the Default Tenant, creates tenants and performs tenant configuration. The Default Tenant Administrator typically represents the MSP itself.