Creating and Managing Tenants › About Tenants › Add a Tenant

Add a Tenant

Only a user with the predefined Administrator role (a "global" administrator) can add tenant definitions to distinguish among customer networks and systems. This user is equivalent to the tenant administrator for the Default Tenant.

During tenant creation, you can also create a tenant administrator and a tenant user. Unlike the global administrator, the tenant administrator A tenant administrator has permissions to view all data from a single tenant. The tenant administrator can also add configuration, such as group definitions, profiles, and user accounts, to this tenant. This administrator role does not have permission to view items associated with any other tenant. can only see data and configuration for a single tenant. Data from other MSP customers is not accessible to a tenant administrator.

To add multiple tenants rapidly, use the Clone Tenant feature.

Follow these steps:

1. Log in as a user with the predefined (global) Administrator role.

   Note: A tenant administrator cannot create tenants.

2. Navigate to the Manage Tenants page.

   The page displays the current list of tenants.

3. Click New.

   The Add New Tenant page opens.

4. Supply the required information and make selections in the fields provided:

   Name

   Is a name for the tenant.

   Account ID

   Identifies this tenant; usually corresponds to the MSP account number.

   Description

   (Optional) Describes the tenant.

   Status

   Is the status of this tenant. Select one of the following options:

   • Enabled: Enables tenant user accounts for use.
   • Disabled: Prevents any actions by user accounts that are associated with this tenant.

   Theme

   Specifies the format—the theme that controls the appearance of the page in the browser window—to use for this tenant. All operators whose user account is associated with this tenant see this same theme.

   Language

   Specifies the language (locale) for this tenant. Select a language from the list.

5. Create the tenant administrator account for this tenant. Enter information for the following parameters:

   Administrator

   Is a login name for the tenant administrator account.

   Password

   Defines a password for the user account. The password is limited to 32 characters.

   Confirm Password

   Confirms the password.

6. Create the tenant user account. The associated operator can access tenant-specific dashboards, but cannot access any administration functions.
7. Click Save.

   The new tenant definition is created, but it lacks required parameters, such as IP domains. For more information, see Set Tenant Scope.

More information:

Administrator Roles for Multi-Tenancy Support

Clone a Tenant