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Creating and Managing Tenants › About Tenants › How to Deploy Multi-Tenancy

How to Deploy Multi-Tenancy

A user with the predefined Administrator role must perform the initial steps to create a multi-tenant environment in CA Performance Center. This predefined administrator account is called the "global" administrator and is associated with the Default Tenant space.

We recommend the following process for setting up a multi-tenant deployment:

  1. Collect data about MSP customer virtual and physical systems.
  2. Make a list of IP domains and SNMP versions, communities, or passwords for each MSP customer.
  3. Create tenants. The tenant definition consists of a few simple parameters to identify the associated customer.

    The tenant definition also includes tenant administrator and user accounts.

  4. Set the scope to a tenant to administer tenant configuration while logged in as a global administrator.
  5. Create at least one IP domain to represent customer networks.
  6. Create at least one SNMP profile to enable SNMP polling of devices supporting customer infrastructure.
  7. Exit tenant administration. Repeat the previous steps for each tenant.

If data sources are already registered and collecting data, wait a few minutes. CA Performance Center creates system groups based on items that are discovered during monitoring. These groups are useful for creating custom groups that you can then allocate to users as permissions. See Groups for more information.

When system groups are available, take the following steps:

  1. Set the scope to a tenant to administer tenant configuration, or log in as the tenant administrator.
  2. Create any custom groups that are required to represent the customer networks and systems.
  3. Edit the default tenant user account to add permission groups.

    Consider the likely role of this user and the managed items that this user manages.

  4. Create any other custom roles, user accounts, SNMP profiles, dashboards, and menus that are required for this customer.

Work with each customer's IT staff to designate a user to act as the tenant administrator. The tenant administrator can complete the tenant configuration by creating custom groups and additional user accounts, if desired.