Logs and Troubleshooting › Logs

Logs

By checking your log files daily or weekly, you can resolve problems before they affect normal operations. All logs are stored in subfolders that correspond to the relevant service (or daemon). Find log files in the following path:

CA/PerformanceCenter/<servicename>/logs

The servicename is one of the following names:

DM

The Device Manager.

• DMService.log – Data source-related logging (such as synchronizations).
• wrapper.log – caperfcenter_devicemanager process logging.

EM

The Event Manager.

• EMService.log – Logging of events or alarms.
• wrapper.log – caperfcenter_eventmanager process logging.

PC

The main console program.

• PCService.log – CA Performance Center-related logging; comprises user interface and view components.
• wrapper.log – caperfcenter_console process logging.

SSO

The Single Sign-On authentication software.

• SSOService.log – Single Sign-On logging, including HTTPS (secure sockets layer) information where HTTPS has been configured.
• wrapper.log – caperfcenter_sso process logging.

For problems with the Single Sign-On Configuration Tool, check the application log in the following location:

/opt/CA/PerformanceCenter/sso/logs/application.log

Log filenames include the relevant date and time.

New log files are generated automatically each day. Older log files are removed automatically after 14 days to avoid consuming excessive disk space.

Access the most recent log file to find errors associated with the database or data source synchronization. You can start by opening the Events dashboard from the Dashboards tab and sorting by Status. If you want to look at the related log file, note the event type and failure date and time. In the log directory, open the log file with the corresponding date in the filename.