Roles

Roles define the permissions allocated to a user, as a means of protecting sensitive information. For example, you can use roles to limit the number of UC Monitor operators who can view the Calls report, which can identify the endpoints that made calls, which numbers were called, and when calls were made. Create custom roles to suit your enterprise needs.

UC Monitor provides two predefined roles that you can use or modify. Before you register UC Monitor with CA Performance Center, the Role List displays only the predefined roles. After registration, the Role List displays the predefined roles and roles created for other data sources that are registered with CA Performance Center.

The Role List provides the following information for each defined role.

Role Name

A custom role or one of the following predefined roles:

IT Manager: Role assigned to the user with permission to install and configure the UC Monitor system. Has permission to view all reports and set up and launch a Call Watch and a traceroute investigation. The role is assigned to one user, such as a VoIP System Administrator. However, a backup user can be assigned for emergency situations to avoid configuration errors and duplication of effort.
IT Operator: Role assigned to a user with permission to view Performance reports, incidents, and Call Watch reports. Cannot set up or launch a Call Watch or change UC Monitor configuration.

Note: Previous versions of UC Monitor had different predefined roles: Network Operator and Network Manager. If you upgraded from a previous version, your Role List still contains the old role names. The old roles may have fewer permissions in CA Performance Center.

Description

A description of the role, such as a list of duties that are associated with the role.

Status

The status of the role: Enabled or Disabled.

Users

The number of user accounts to which the role is assigned.