Configure Data Sources › How to Configure the CA Service Catalog Data Source

How to Configure the CA Service Catalog Data Source

Configure the data source for the users to create, review, and search for information from CA Service Catalog in CA Open Space. Before you configure this data source, verify that the CA Open Space tenant is configured with same Embedded Entitlements Manager server that is configured for CA Service Catalog.

Follow these steps:

1. Select Data Sources from the Administration page.
2. Click the arrow for the CA Service Catalog data source and enter the following fields:

   NAME

   Specifies the name of the data source.

   BASE URL

   Specifies the URL to access CA Service Catalog.

   Format: http://CA_Service_Catalog_Server_Hostname:Port_Number/usm/

   DEFAULT REQUEST OFFERING ID

   Specifies the ID related to the Report an Issue offering from CA Service Catalog. When the CA Open Space user clicks REPORT AN ISSUE to create a request, the request form that is displayed corresponds to this ID. You can obtain this ID from CA Service Catalog.

   For example, log in to CA Service Catalog, navigate to Catalog, Offerings, IT Support Services, Service Management, Report and Issue, and obtain the ID from the Details page. Ensure that the CA Service Catalog server is imported with the Service Management content pack. For more information about the content pack, see the CA Service Catalog documentation.

   Service Desk (Tickets) View

   Indicates whether you want users to view the CA SDM tickets (incidents or requests) on CA Open Space. These tickets were created before configuring the CA Service Catalog data source.

   (Optional) MY ASSET OFFERING ID

   Specifies the offering ID to display the assets owned by the logged in user. If you want the CA Open Space users to view the assets requested from CA Service Catalog, you must enter the View My Assets offering ID from CA Service Catalog. You can obtain this ID from CA Service Catalog.

   For example, log in to CA Service Catalog , navigate to Catalog, Offerings, IT Support Services, Service Management, Asset Services, View My Asset, and obtain the ID from the Details page. Ensure that the CA Service Catalog server is imported with the Service Management content pack. For more information about the content pack, see the CA Service Catalog documentation.

   (Optional) BUSINESS UNIT

   Specifies the name of the business unit in CA Service Catalog.

   (Optional) EEM APPLICATION CONTEXT

   Specifies the application context name used in Embedded Entitlements Manager for CA Service Catalog.

3. Upload the PEM File and Key File to access CA Service Catalog. These files can be obtained from the CA Service Catalog installation directory.
4. Click TEST CONNECTION to test the data source connection.
   • If the connection is not successful, review the data that you entered and correct as necessary.
   • If the connection is successful, select the STATUS as ENABLED.
5. Click SAVE.

   The CA Service Catalog data source is configured for the CA Open Space users to access.