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Known Issues › Unable to Re-Install CA Open Space

Unable to Re-Install CA Open Space

Valid on Windows

Symptom:

I am unable the install CA Open Space after uninstallating it. Uninstallation does not Remove CA Open Space Related Entries in Installanywhere Registry XML

OR

I try to install CA Open Space and I get an error that the product is already installed (though the product does not exist in your computer).

Solution:

If the uninstaller does not remove the CA Open Space related entries in the InstallAnywhere registry XML file, you can change this registry file manually.

Modify the file.com.zerog.registry.xml under the directory C:\Program Files\Zero G registry after CA Open Space is uninstalled. Zero G Registry can be a hidden folder, so you have to enable the Show Hidden Folder option on Windows. Remove the following node <product name="CA Open Space"> and two other components nodes that are related to CA Open Space:

<product name="CA Open Space" id="409328f9-1f0a-11b2-941e-b9699e36f638" version="2.0.176.0" copyright="2012" info_url="" support_url="http://support.ca.com/" location="C:\Program Files\CA\Open Space" last_modified="2012-12-05 14:12:12">

<![CDATA[Open Space]]>
<vendor name="CA, Inc." id="de0206eb-1ee1-11b2-84f1-ce0895af55c4" home_page="www.ca.com" email=""/>
<feature short_name="Open Sp" name="Open Space on Premise" last_modified="2012-12-05 14:12:12">
<![CDATA[This installs the Open Space on Premise Framework to support Service Desk applications and features.]]>
<component ref_id="409328f7-1f0a-11b2-941d-b9699e36f638" version="1.0.0.0" location="C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CA\Open Space\Change CA Open Space Installation.lnk"/>
<component ref_id="409328fa-1f0a-11b2-941d-b9699e36f638" version="1.0.0.0" location="C:\Program Files\CA\Open Space\CA Open Space_installation\Change CA Open Space Installation.exe"/>
</feature>
</product>
<component id="409328f7-1f0a-11b2-941d-b9699e36f638" version="1.0.0.0" name="Common Folder" location="C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CA\Open Space\Change CA Open Space Installation.lnk" vendor="CA, Inc."/>
<component id="409328fa-1f0a-11b2-941d-b9699e36f638" version="1.0.0.0" name="InstallAnywhere Uninstall Component" location="C:\Program Files\CA\Open Space\CA Open Space_installation\Change CA Open Space Installation.exe" vendor="CA, Inc."/>
</registry>

After removing the CA Open Space and components, you get to see the following code with no reference to CA Open Space:

<?xml version="1.0" encoding="UTF-8"?>
<registry install_date="2012-12-05 14:12:12" version="1.1" last_modified="2012-12-05 14:15:47">
<products>
</products>
<components>
</components>
</registry>