Symptom:
I am unable to open the attached files of the Request and Incident in CA Open Space. When I click the attached file link of the request or incident in CA Open Space, the Service Desk Manager login page opens instead of the file.
Solution:
The name of the SERVER HOST NAME that is mentioned in CA Service Desk Manager Data Source configuration page (Administrator, Data sources, CA Service Desk Manager) of CA Open Space Server must match the name of the Server that is mentioned in Service Desk Repository(Administrator, Attachments, Library, Repositories, Service Desk).
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