Configure CA SiteMinder With CA EEM Authentication

Specify the CA SiteMinder with CA EEM authentication details in CA Open Space for CA SiteMinder and CA EEM users to log in to CA Open Space.

Follow these steps:

Ensure that CA SiteMinder is configured with the same LDAP directory that is configured with CA EEM and CA Open Space.
Ensure that CA Service Catalog should be configured with the same CA EEM and CA SiteMinder for the users to view the CA Service Catalog widgets in CA Open Space.
Configure CA SiteMinder Authentication for the CA Open Space server.
Use the CA SiteMinder server policy configuration to ignore the /usm/services URL from the configuration object of the CA Service Catalog Agent. For more information about how to ignore the URL, see the CA SiteMinder documentation.
For users to access the ITSM mobile application, skip the following URLs to ignore the CA SiteMinder authentication:
- /rest/ (to skip the REST API URLs)
- /itsm/ (to access the mobile application without any CA SiteMinder authentication).

Note: For latest information about CA SiteMinder with CA EEM authentication, see the CA Answer Bar.