Modifying or Uninstalling CA Open Space › Uninstall CA Open Space

Uninstall CA Open Space

Uninstall CA Open Space, if you no longer need it.

• (Windows) Click Start, All Programs, CA, Open Space, Change Open Space Installation, and select Uninstall Product.
• (LINUX) Navigate to the install directory, run Change Open Space Installation, and select Uninstall Product.

The folder structure is deleted from the system but the database is not deleted.

On Windows, modify the file.com.zerog.registry.xml under the directory C:\Program Files\Zero G registry after CA Open Space is uninstalled. Zero G Registry can be a hidden folder, so you have to enable the Show Hidden Folder option on Windows. Remove the node <product name="CA Open Space"> and two other components nodes that are related to CA Open Space.

You get the Sample.com.zerog.registry.xml file after installation of CA Open Space. If the uninstaller does not change the registry, you can change the following registry manually:

<?xml version="1.0" encoding="UTF-8"?>
<registry install_date="2012-12-05 14:12:12" version="1.1" last_modified="2012-12-05 14:15:47">
<products>
<product name="CA Open Space" id="409328f9-1f0a-11b2-941e-b9699e36f638" version="2.0.95.0" copyright="2012" info_url="" support_url="http://support.ca.com/" location="C:\Program Files\CA\Open Space" last_modified="2012-12-05 14:12:12">
<![CDATA[Open Space]]>
<vendor name="CA, Inc." id="de0206eb-1ee1-11b2-84f1-ce0895af55c4" home_page="www.ca.com" email=""/>
<feature short_name="Open Sp" name="Open Space on Premise" last_modified="2012-12-05 14:12:12">
<![CDATA[This installs the Open Space on Premise Framework to support Service Desk applications and features.]]>
<component ref_id="409328f7-1f0a-11b2-941d-b9699e36f638" version="1.0.0.0" location="C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CA\Open Space\Change CA Open Space Installation.lnk"/>
<component ref_id="409328fa-1f0a-11b2-941d-b9699e36f638" version="1.0.0.0" location="C:\Program Files\CA\Open Space\CA Open Space_installation\Change CA Open Space Installation.exe"/>
</feature>
</product>
</products>
<components>
<component id="409328f7-1f0a-11b2-941d-b9699e36f638" version="1.0.0.0" name="Common Folder" location="C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CA\Open Space\Change CA Open Space Installation.lnk" vendor="CA, Inc."/>
<component id="409328fa-1f0a-11b2-941d-b9699e36f638" version="1.0.0.0" name="InstallAnywhere Uninstall Component" location="C:\Program Files\CA\Open Space\CA Open Space_installation\Change CA Open Space Installation.exe" vendor="CA, Inc."/>
</components>
</registry>

You observe this problem on Windows and not on Linux.

Note: If the uninstaller does not remove the installation directory, you can delete the directory manually.

When you unistall CA Open Space, you get the following modified code:

<?xml version="1.0" encoding="UTF-8"?>
<registry install_date="2012-12-05 14:12:12" version="1.1" last_modified="2012-12-05 14:15:47">
<products>
</products>
<components>
</components>

</registry>